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How to Buy Telecommunication Services

This page does not aim to recommend 'best buys’ or individual suppliers, but to outline the more significant trends and developments, to alert buyers to the risks and benefits of technology innovation and the volatile marketplace, and to explain some of the jargon which exists in the industry. (Note that a comprehensive Glossary is provided towards the end of the booklet).

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Information about How to Buy Telecommunication Services

A survey conducted by business telecommunications company Energis found that 38 per cent of senior executives in the UK had dropped a supplier or potential supplier because of failure to return a phone call, or because the executive was left too long on hold. In companies of over £500 million turnover, the figure was 48 per cent. 31 per cent have found a supplier's telephone engaged so often that they have taken their business elsewhere.

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