ECommerce offers a wide range of benefits to customers and to businesses, including cost and time savings (Laudon and Laudon, 2007).

Information about eCommerce

eCommerce refers to online transactional processes such as buying, selling, transferring, or exchanging products, services, and/or information via computer networks (CIPS: Electronic Commerce and e-Business). The term can be applied to a website that serves only as an electronic company brochure, or an entire firm conducting all operations online (Tapp, 2002). The term 'electronic commerce' first started to appear in the 1970s, along with the emergence of activities with electronic support. eCommerce, as an area of business, was made possible by the widespread use of the Internet, not just by organisations but also by private households and individuals. E-mail and electronic data interchange (EDI) were the first crucial concepts enabling business to be conducted over the Internet (Wigand, 1997).

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