We have been working with an external organisation, Skills Team, to make sure our staff gain relevant qualifications and receive the training they need to give our customers a truly excellent service. Looking at the various courses which Skills Team offer, we identified which would best meet our needs and would complement our existing training provision.
One of the programmes we chose to include in our training package is the Skills Team Programme in Team-Leading. This course gives participants the chance to gain nationally recognised qualifications from the Institute of Leadership and Management. It is an apprenticeship programme consisting of a combination of training, skills development and applied workplace learning, leading to a Level 2 NVQ Certificate in Team-Leading, a VRQ Certificate in Team Leading and Functional Skills in Maths and English at the appropriate level.
The programme takes 12-18 months to complete. It includes classroom training carried out in an interactive, engaging style, and individualised assessor support. Assessment tests are carried out during workshops and candidates are also given project work and assignments after each workshop to complete in their own time.
A course for ten of our staff members began on 21st July 2014, with a planned end date of October 2015.
This course of training is making a real positive difference to Harrow Green as an organisation and to our individual staff members. One participant, Trevor Hart, has now advanced his career with us by achieving promotion to the position of Operations Manager and he told us:
'The Teamleading programme has been immensely helpful in increasing my skills and confidence, and in finding strengths I didn't know I had'
Our Account Manager at Skills Team says:
“Our partnership with Harrow Green has worked extremely well and the company has shown themselves to be very committed to their staff’s development. The participants on our training course are motivated individuals with excellent support from their managers and are encouraged to focus on their learning and career development. Harrow Green are the first removals company we have worked with to provide ILM courses and it’s great to see a company breaking new ground for their industry.”
- James Kenton, Skills Team