Part I: The Supply Chain Reviewed
The supply chain
Supply chain history
Supply chain growth
Benefits of supply chain management
Five key aspects for supply chain management
Approaches to supply chain management
Supply chain management changes traditional ways
Supply or demand led supply chain
Transactional or collaborative supply chain
Contrasts between Type I and Type II supply chains
Supply chain operations
Problems in integrating supply chains
Supply chain strategy
Supply chain planning
Supply chain key performance indicators
Supply chain metrics and strategies
Supportive supply chain management approaches
Part II: People Relationships at Work
People relationships are important
Understanding individuals
Individual management styles
Team relationships
Building people relationships
Work/company culture
Part III: Supply Chain Relationships in Business
Percy and Charlie
Internal structures and relationships
Supplier appraisal vendor rating; Corporate social responsibility
Supplier audits
Structuring for supply chain management
Inter-company relationships
Supply chain re-thinking
Think "right"
Attitude change and relationships
Strategy changes
Operating changes
Sustaining strategic supplier collaboration
Dynamic requirements for building supply chain relationships
Benefits of better relationships
Part IV: Changing and Improving Supply Chain Relationships
Maintaining collaborative buyer-supplier relationships
Stages in developing a collaborative relationship
Relationships and trust
Strategic trust in supply chain collaboration
Changing organisational behaviour
Improving supplier relationships: implementation difficulties
Levels of communication
Collaboration: pitfalls and success
Keys factors for establishing successful collaborative relationships
Managing change
Peoples` behaviour during change
The relationship driven supply chain
Model for developing supply chain relationships