Books

Stuart Emmett and Barry Crocker`s book explains how a relationship-based approach to supply chain management can transform business; how to organise your business internally for effective supply chain relationships and how to transform your external supply chain using relationship marketing, customer relationship management and supply chain partnerships. 

One of the key distinguishing characteristics of a high performing supply chain is the presence of strategic trust. With strategic trust, the parties have access to each other`s strategic plans; relevant cost information and forecasts are shared; risks and rewards are addressed openly. This book explains how to embed a culture of inter-company trust and to realise the benefits of improved supply chain relationships.

Part I: The Supply Chain Reviewed

The supply chain 
Supply chain history 
Supply chain growth 
Benefits of supply chain management 
Five key aspects for supply chain management 
Approaches to supply chain management 
Supply chain management changes traditional ways 
Supply or demand led supply chain 
Transactional or collaborative supply chain 
Contrasts between Type I and Type II supply chains 
Supply chain operations 
Problems in integrating supply chains 
Supply chain strategy 
Supply chain planning 
Supply chain key performance indicators 
Supply chain metrics and strategies 
Supportive supply chain management approaches

Part II: People Relationships at Work

People relationships are important 
Understanding individuals 
Individual management styles 
Team relationships 
Building people relationships 
Work/company culture

Part III: Supply Chain Relationships in Business

Percy and Charlie 
Internal structures and relationships 
Supplier appraisal vendor rating; Corporate social responsibility 
Supplier audits 
Structuring for supply chain management 
Inter-company relationships 
Supply chain re-thinking 
Think "right" 
Attitude change and relationships 
Strategy changes 
Operating changes 
Sustaining strategic supplier collaboration 
Dynamic requirements for building supply chain relationships 
Benefits of better relationships

Part IV: Changing and Improving Supply Chain Relationships

Maintaining collaborative buyer-supplier relationships 
Stages in developing a collaborative relationship 
Relationships and trust 
Strategic trust in supply chain collaboration 
Changing organisational behaviour 
Improving supplier relationships: implementation difficulties 
Levels of communication 
Collaboration: pitfalls and success 
Keys factors for establishing successful collaborative relationships 
Managing change 
Peoples` behaviour during change 
The relationship driven supply chain 
Model for developing supply chain relationships 

Stuart Emmett is a freelance trainer and consultant specialising in management, the supply chain and people development. Stuart is author of many articles on supply chain along with books such as: Supply Chain in 90 Minutes (Management Books), The Discipline Pocketbook (Management Pocketbooks), Excellence in Warehouse Management (Wiley) and a variety of qualification documents including International Physical Distribution, Purchasing, International Logistics, Stores and Distribution, and The Supply Chain for CIPS and CILT qualifications. 

Barry Crocker is a full time Lecturer and Msc Programme Leader at the University of Salford, specialising in materials management, purchasing, operations, distribution, supply chain and e-commerce. Barry is author of a range of distance and e-learning materials on supply chain topics.