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Setting Key Performance Indicators

Setting Key Performance Indicators (KPI’s) is important in order to be able measure performance and then subsequently manage it effectively. KPI’s should be SMART which means Specific, Measureable, Achievable, Relevant and Timely.

Fundamentals of specifications and key performance indicators

CPD 2This module considers the use of specifications when procuring products and services and how key performance indicators can be used to define and manage contractual performance.

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