Conflict Resolution

Conflicts can arise when people disagree over values, motivations, perceptions or ideas. Conflict resolution is needed where an agreement cannot be reached and is used to facilitate a peaceful outcome. There are a range of techniques that can be deployed such as negotiation, mediation, diplomacy, and creative peacebuilding. If mismanaged this can cause harm to a business relationship however if this is handled in a respectful and positive way it can keep relationships strong.

Understanding the legal aspects relating to the performance of contracts

CPD 2This module considers the legal aspects of contracts, including formation, recourse for non-performance and conflict resolution.

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