Coronavirus (Covid-19) and CIPS Exams
CIPS exams update - working together through the Coronavirus pandemic
UPDATED: 09 July 2021
Starting this July, on exam day you will need your TestReach USERNAME and PASSWORD to login to your computer-based exam. Don’t worry if you forget or lose it, your invigilator will be able to help you.
Watch the short video - TestReach login reminder
Also make sure you have read and understand the candidate regulations and check My Exams for the latest information about your exam schedule.
Exams will continue running as scheduled four times per year, in March, May, July and November.
We are working hard to ensure as many students as possible can take their exams as planned.
If there are changes that affect your country or exam centre that impacts on the ability to safely deliver exams, we will inform you directly via email as quickly as possible and update this webpage.
Please ensure your email and mobile phone contact details are up to date in your My CIPS profile.
- We will contact you by email if there are any changes that affect your booked exams.
- If you are registered with a CIPS approved study centre, please also contact your study centre.
- If you are unable to attend your scheduled exam due to illness you will need to contact CIPS Helpdesk +44 (0)845 880 1188 or email firstname.lastname@example.org within 14 days of your exam date and follow our standard Terms and Conditions for exams.
- Download the exams schedule that shows all dates for when you can book or cancel an exam and when the results are released for each exam series.
Ongoing disruptions from the Coronavirus pandemic and evolving government guidance on the safe delivery of examinations means that exams bookings are subject to change.
This is outside of CIPS control, and should such impacts result in any changes to your booked exams we will contact you promptly to inform you and provide your next steps.
Information relating to the CIPS exam policies and procedures can be viewed within the Student Zone webpages
Our main priority is your health and safety
All exam centres have been directed to follow the advice issued by the government in that country for non-clinical environments.
CIPS exam centres will ensure the social distancing guidance is observed, so students will not be sitting too close together.
Please play your part in ensuring that these arrangements are maintained, before, during and after each exam.
This may mean it could take more time to access and leave the exam room, please consider this in your travelling time to your exam venue.
We thank you for your patience and support.
For more information please download CIPS Exam Centre Guidance.
What extra steps can students take in the exams during the pandemic?
- You will be able to take hand sanitiser and disinfectant wipes into the exam - all labels must be removed from the hand sanitiser. The bottle needs to be a clear one.
- You will be required to wear a face covering if it is mandatory within country however, please be aware that many UK centres may continue to follow social distancing guidelines beyond the 19th July 2021. Ensure there is no writing on the facemask.
- You will be asked to show your full face to verify your identity if this cannot be established by other means.
- If you have been diagnosed with Coronavirus, or if you have a fever or a cough please do not go the venue to attempt the exam.
- CIPS exam centres retain the right to turn candidates away if they are unwell to protect all other students and centre staff.
- If you feel unwell during your exam, please speak to your invigilator. See the exam booking Terms and Conditions if you are unable to attend an exam due to illness.
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Voucher codes for cancelled exams
Where ever possible we will try our best to keep all exams running to schedule, only when there is absolutely no alternative will CIPS cancel exams.
If exam cancelations occur we will provide those affected with a voucher code to rebook exams at the next available exam series.
- Cancelled exam voucher codes
The cancelled exam voucher covers the full value of deferred exam(s), and we recommend students re-book the same module(s) at the same venue and must use them by the expiry date.
Full instructions about how to apply the voucher code will be available in My CIPS along with your code.
Student registered with a CIPS approved study centre that are eligible for a voucher code must talk to them first to confirm next steps.
What is the exam voucher code for?
The voucher covers the full value of CIPS cancelled exam(s), and we recommend students re-book the same module(s) at the same venue.
Full instructions about how to apply the voucher code will be available in My CIPS
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Deferred exam voucher code:
Using my voucher code:
Exam vouchers can only be used to pay for deferred exams and must be used by the expiry date.
We strongly recommend using the exam voucher to book the same modules in the next available series at the same exam venue and in one transaction.
CIPS online shopping cart will only accept one voucher code per transaction.
The exam voucher code will remain in My CIPS until the full voucher balance is used or expires and must be used by the expiry date.
We recommend the exam voucher is used in full in one transaction.
You can check your balance when you apply the code in the shopping cart.
CIPS has made a commitment to provide all students, whose exams have been impacted by Coronavirus, with the opportunity to take a deferred exam in the next available exam series at no extra cost.
If your membership renewal is coming up, CIPS will extend your membership at no cost until the next available exam series to give you time to complete outstanding deferred exams.
If you choose to book your exams after the next available series you will be required to renew your membership.
Yes, you can pay for additional items and use your exam voucher code in the same transaction.
You can pay the balance by credit/debit card or Paypal in the normal way and choose any of the available currencies.
CIPS will defer exams to a future date at no extra costs to help our students to maintain their learning journey.
As such, refunds are available only in exceptional circumstances.
In these cases, please forward your refund request via email to email@example.com.
To allow us to process quickly please be sure to include:
- ‘Exam fee refund’ in the subject line
- your membership ID
- the rationale for the refund
- full details of your exam booking
Due to the impact of Coronavirus on our membership we are experiencing high customer contact at this time as you can appreciate.
Whilst we will try and process all requests quickly, please note it may take up to eight weeks for your refund to be completed.
Thank you for your understanding and support.
As we all understand and appreciate, the impact of the pandemic is ongoing and there are still unknowns.
CIPS is continuing to track and follow government guidance that may impact our exams delivery due to Coronavirus.
At this time we are planning for, and hope, that the future exam series will go ahead as per the current schedule in most countries.
Our priority is the safety of our students, staff and exam partners. Any change in the guidance that may impact our ability to deliver exams safely and to schedule will be communicated clearly and quickly, together with next steps.
It is important that your email contact details are up to date in your MyCIPS account so our communications reach you.
You do not need to take any further action at this stage.
You will receive your personalised email with your next steps clearly defined.
We understand that this is a new and unknown process, and you will have lots of questions so ask that you read through the FAQs.
We ask that you please do not contact the CIPS customer service teams - our team will not have further information for you and are not able to take any actions on your behalf.
We have been successfully trialling Remote Invigilation (RI) in many regions so check as you go online to book your exams if it's an option for your region.
We run exams in over 120 different countries and to ensure everyone has the same experience we will continue to robustly test the ability to run more RI exams worldwide – i.e. bandwidth, availability of technology, etc.
We still run paper based CR exams in some countries, therefore RI exams are currently not an option for CR exams in those regions.
We also must ensure that any RI solution adheres to the requirements of our education regulators.
We are continuing to focus on and work towards expanding RI in more regions, but unfortunately have not been able to introduce it for all students at this time.
We are working with all students to help them keep their learning journey moving forwards.
Please follow your national government guidelines.
During the COVID-19 pandemic we may share members’ or customers’ contact details with the relevant national government department if and when requested.
For example, where someone who has tested positive for COVID-19 has attended a CIPS physical event (such as an exam, conference or meeting), or if the premises where the event was held have been identified by a national government agency as the location of a potential local outbreak of COVID-19.
Sharing the personal data with government agencies is in line with current legislation and is in the ‘public interest’ lawful basis for processing.
CIPS will not retain this information any longer than is necessary to support any governmental track and trace scheme.
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The whole CIPS team and community appreciates your understanding on the impact of the pandemic is having across the global education sector, and wishes each and every student the very best of luck with your learning journey. We will continue to support and update you regularly.
See CIPS approach to our students’ learning journey and exams - Visit Page