Coronavirus (Covid-19) and CIPS Exams


CIPS exams update - working together through the Coronavirus pandemic

Last updated: 1 October 2020

November Exams:  At this time we are planning for all exams in November to go ahead as scheduled.

Check My Exams for the most up-to-date exams information about your exam schedule.

We are continually monitoring the evolving coronavirus situation and are also in contact with exam centres and education partners around the world to ensure the safe delivery of CIPS exams.

If there are any changes to the planned exam schedule, we will inform by email all students whose exams have been impacted due to Coronavirus.

 Contents

  1. CIPS Exams
  2. Voucher codes
  3. Calculated Results
  4. FAQs

 CIPS Exams

CIPS exams will continue running as scheduled, six times per year.

The CIPS teams are working hard to ensure as many students as possible can take their exams as planned.

If there are changes that affect your country or exam centre that impacts on the ability to safely deliver exams, we will inform you directly via email as quickly as possible and update this webpage.

Please ensure your email and mobile phone contact details are up to date in your My CIPS profile.

  • We will contact you by email if there are any changes that affect your booked exams.
  • If you are registered with a CIPS approved study centre, please also contact your study centre.
  • If you are unable to attend your scheduled exam due to illness you will need to contact CIPS Helpdesk +44 (0)845 880 1188 or email helpdesk@cips.org within 14 days of your exam date and follow our standard Terms and Conditions for exams.

Ongoing disruptions from the Coronavirus pandemic and evolving government guidance on the safe delivery of examinations means that exams bookings are subject to change.

This is outside of CIPS control, and should such impacts result in any changes to your booked exams we will contact you promptly to inform you and provide your next steps.

Our main priority is your health and safety

All exam centres have been directed to follow the advice issued by the government in that country for non-clinical environments.

CIPS exam centres will ensure the social distancing guidance is observed, so students will not be sitting too close together.

Please play your part in ensuring that these arrangements are maintained, before, during and after each exam.

This may mean it may take more time to access and leave the exam room, please consider this in your travelling time to your exam venue.

We thank you for your patience and support.

For more infomation please download CIPS Exam Centre Guidance.

What extra steps can students take in the exams during the pandemic?

  • You will be able to take hand sanitiser and disinfectant wipes into the exam - all labels must be removed from the hand sanitiser. The bottle needs to be a clear one.
  • You may wear a face mask ensure there is no writing on the facemask. Facecovering at exams is mandatory in the UK from 24 July onwards. 
  • You will be asked to show your full face to verify your identity if this cannot be established by other means. 
  • If you have been diagnosed with Coronavirus, or if you have a fever or a cough please do not go the venue to attempt the exam. 
  • CIPS exam centres retain the right to turn candidates away if they are unwell to protect all other students and centre staff.
  • If you feel unwell during your exam, please speak to your invigilator. See the exam booking Terms and Conditions if you are unable to attend an exam due to illness.

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 Voucher codes for cancelled exams

Where ever possible we will try our best to keep all exams running to schedule, only when there is absolutely no alterative will CIPS cancel exams. 

If exam cancelations occur we will provide those affected with a voucher code to rebook exams at the next available exam series.

  • Cancelled exam voucher codes
    The cancelled exam voucher covers the full value of deferred exam(s), and we recommend students re-book the same module(s) at the same venue.

Full instructions about how to apply the voucher code will be available in My CIPS along with your code.

Student registered with a CIPS approved study centre that are eligible for a voucher code must talk to them first to confirm next steps.

What is the exam voucher code for?
The voucher covers the full value of CIPS cancelled exam(s), and we recommend  students re-book the same module(s) at the same venue.

Full instructions about how to apply the voucher code will be available in My CIPS 

View terms of use for your exams voucher.

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 FAQs

Voucher Codes:

CIPS has contacted you by email if you are eligible for a voucher code.

You can find your voucher code in My CIPS if you are eligible. You will also find instructions on how to use your voucher code.

Deferred exam voucher code:

Unique vouchers codes for deferred exams are available in My CIPS and can be used online only to rebook deferred July exams.

Deferred exam vouchers expire 19 March 2021.

Using my voucher code:

All vouchers codes must be used to make an online booking only.

Deferred exam vouchers expire 19 March 2021.

Exam vouchers can only be used to pay for deferred exams.

We strongly recommend using the exam voucher to book the same modules in the November series at the same exam venue and in one transaction.

CIPS online shopping cart will only accept one voucher code per transaction. If you have both resit and deferred voucher codes you must use them to book exams in different transactions.

Deferred exam vouchers expire 19 March 2021.

The exam voucher code will remain in My CIPS until the full voucher balance is used or expires.

Deferred exam vouchers expire 19 March 2021.

We recommend the exam voucher in used in full in one transaction.

The exam voucher code will remain on your MyCIPS account until the full voucher balance is used or expires.

You can check your balance when you apply the code in the shopping cart.

CIPS has made a commitment to provide all students, whose exams have been impacted by Coronavirus, with the opportunity to take a deferred exam in the November 2020 series at no extra cost.

If your membership renewal is coming up, CIPS will extend your membership at no cost until 30 November 2020 to give you time to complete outstanding deferred exams.

If you choose to book your exams in 2021 you will be required to renew your membership.

Yes, you can pay for additional items and use your exam voucher code in the same transaction.

You can pay the balance by credit/debit card or Paypal in the normal way and choose any of the available currencies.

Deferred exam vouchers
We strongly recommend that you use your exam voucher code to book the same modules deferred.

If due to personal circumstances you cannot, your exam voucher will remain in My CIPS and expires 19 March 2021.

CIPS will defer exams to a future date at no extra costs to help our students to maintain their learning journey.

As such, refunds are available only in exceptional circumstances.

In these cases, please forward your refund request via email to helpdesk@cips.org.

To allow us to process quickly please be sure to include:

  • ‘Exam fee refund’ in the subject line
  • your membership ID
  • the rationale for the refund
  • full details of your exam booking 

Due to the impact of Coronavirus on our membership we are experiencing high customer contact at this time as you can appreciate.

Whilst we will try and process all requests quickly, please note it may take up to eight weeks for your refund to be completed.

Thank you for your understanding and support.

Calculated Results:

Yes, you can request a Review of your result via the Calculated Results Assessment Review and Appeals policy and procedure.

Please ensure that you read the policy before submitting a Review application form in order to clearly understand the eligibility criteria and formula of how your Calculated Result was awarded.

November 2020 Exams:

As we all understand and appreciate, the impact of the pandemic is ongoing and there are still unknowns.

CIPS is continuing to track and follow government guidance that may impact our exams delivery due to Coronavirus.

We are planning for, and hope, that the future exam series will go ahead as per the current schedule in most countries.

Our priority is the safety of our students, staff and exam partners. Any change in the guidance that may impact our ability to deliver exams safely and to schedule will be communicated clearly and quickly, together with next steps.

It is important that your email contact details are up to date in your MyCIPS account so our communications reach you.

You do not need to take any further other action at this stage.

You will receive your personalised email with your next steps clearly defined.

We understand that this is a new and unknown process, and you will have lots of questions so ask that you read through the FAQs.

We ask that you please do not contact the CIPS customer service teams - our team will not have further information for you or able to take any actions on your behalf.

Just over a year ago CIPS completed a redesign of its whole qualifications structure and as part of that moved the majority of our exams from paper based to computer based.

We still run paper based exams in some countries.

This is an infrastructure issue and one we absolutely want to address.

We currently run exams in over 120 different countries and to ensure everyone has the same experience we would need to robustly test the ability to run exams with remote invigilation in all regions – i.e. bandwidth, availability of technology, etc.

We also must ensure that any Remote Invigilation solution adheres to the requirements of our education regulators.

This is something we are working towards but unfortunately have not been able to introduce it during the COVID-19 pandemic.

We are working with all our students to help them keep their learning journey moving forwards.

When will you have remote invigilation?
This is part of our future strategy and we are hoping to run a pilot before the end of the year.

We have increased capacity at all our exams to accommodate everyone whose exams have been deferred.

Please follow your national government guidelines.

During the COVID-19 pandemic we may share members’ or customers’ contact details with the relevant national government department if and when requested.

For example, where someone who has tested positive for COVID-19 has attended a CIPS physical event (such as an exam, conference or meeting), or if the premises where the event was held have been identified by a national government agency as the location of a potential local outbreak of COVID-19.

Sharing the personal data with government agencies is in line with current legislation and is in the ‘public interest’ lawful basis for processing.

CIPS will not retain this information any longer than is necessary to support any governmental track and trace scheme.

 

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The whole CIPS team and community appreciates your understanding on the impact of the pandemic is having across the global education sector, and wishes each and every student the very best of luck with your learning journey. We will continue to support and update you regularly.

See CIPS approach to our students’ learning journey and exams - Visit Page

Stay safe.

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