Coronavirus (Covid-19) and CIPS Exams


CIPS exams update - working together through the Coronavirus pandemic

Last updated: 10 July 2020

Exams commence next week for many students, see exams centre guidance for the latest information to support you on exam day.

We are monitoring the evolving Coronavirus situation daily in all countries and are also in contact with exam centres to ensure plans are in place for the safe delivery of CIPS exams.

If your exam centre is on this list  updated 10 July, please do not turn up for your exam. We have sent a personalised email to confirm your next steps please check your email inbox.

We have informed by email all students whose exams have been impacted due to Coronavirus.

For the most up-to-date information on your exams, please check your MyCIPS.

 Contents

  1. July 2020 Exams
  2. Countries where CIPS exams in July 2020 will be cancelled
  3. Introducing Calculated Results for July Exams
  4. FAQs

 

 July 2020 Exams

For many CIPS exam in July 2020 will be running as scheduled, and the CIPS teams are working hard to ensure as many students as possible will be able to take exams as planned.

We are monitoring the situation daily in all countries, and are also in contact with exam centres to ensure plans are in place for the safe delivery of CIPS exams. The exam centres are also reviewing and following national government guidance. List of closed exam centres updated 10 July.

If there are changes that affect your country or exam centre that impacts on the ability to safely deliver exams, we will inform you directly via email as quickly as possible and update this webpage.

Please ensure your email and mobile phone contact details are up to date in your My CIPS profile.

  • We will contact you by email if there are any changes that affect your July exam.
  • If you are registered with a CIPS approved study centre, please also contact your study centre.
  • If you are unable to attend your scheduled exam due to illness you will need to contact CIPS Helpdesk +44 (0)845 880 1188 or email helpdesk@cips.org within 14 days of your exam date and follow our standard Terms and Conditions for exams.

Our main priority is your health and safety

All exam centres have been directed to follow the advice issued by the government in that country for non-clinical environments.

CIPS exam centres will ensure the social distancing guidance is observed, so students will not be sitting too close together. Please play your part in ensuring that these arrangements are maintained, before, during and after each exam. This may mean it may take more time to access and leave the exam room, please consider this in your travelling time to your exam venue. We thank you for your patience and support. For more infomation please download CIPS Exam Centre Guidance.

What extra steps can students take in the exams during the pandemic?

  • You will be able to take hand sanitiser and disinfectant wipes into the exam - all labels must be removed from the hand sanitiser. The bottle needs to be a clear one.
  • You may wear a face mask at the exam, ensure there is no writing on the facemask. 
  • You will be asked to show your full face to verify your identity if this cannot be established by other means. 
  • If you have been diagnosed with Coronavirus, or if you have a fever or a cough please do not go the venue to attempt the exam. 
  • CIPS exam centres retain the right to turn candidates away if they are unwell to protect all other students and centre staff.
  • If you feel unwell during your exam, please speak to your invigilator. See the exam booking Terms and Conditions if you are unable to attend an exam due to illness.

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 Countries where CIPS exams in July 2020 will be cancelled

Our top priorities are your safety and ability to keep your learning journey on track. 

We are aware that some country guidelines will impact the safe delivery of the July exam series.

Such as:

  • exam centres are unable to open or unable to run exams safely for the July 2020 exam series
  • social distancing or travel restrictions imposed by the Government guidelines will restrict all or majority of our students from being able to attend to take their exams

If your country appears in this list we will be contacting you directly by email to confirm that your July exam is cancelled and what will happen next.

Please check that your email address is correct to make sure our emails reach you.

Country list (update 10 July 2020)

 July 2020 full exam series is cancelled in the following countries:

  • Argentina
  • Brazil
  • Cyprus
  • Ghana
  • Guyana
  • Haiti
  • India
  • Kazakhstan
  • Kenya
  • Kuwait
  • Malawi
  • Malta
  • Mongolia
  • Morocco
  • Mozambique
  • Nigeria
  • Oman
  • Pakistan
  • Palestine
  • Philippines
  • Russia
  • Rwanda
  • Saudi Arabia
  • Sierra Leone
  • South Africa
  • St Helena
  • Sudan
  • Sweden
  • Tanzania
  • Turkey
  • Uganda
  • Zambia

 

 

Please also read the information on the Calculated Results process and FAQs below.

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 Introducing Calculated Results for July Exams 

Watch the presentation which explains how CIPS will process Calculated Results for eligible students:

 

Given the complexity of the current pandemic on the global education market our qualification’s regulator, Ofqual, has now produced an ‘Extraordinary Regulatory Framework’.

This Framework allows CIPS to give eligible students a result, where there is enough supporting evidence, for booked July exams in countries that cannot run any exams due to Coronavirus impact.

This is called a Calculated Result.

The eligibility criteria for Calculated Results are based on our qualification regulator’s Extraordinary Regulatory Framework, and ensure consistency for all students.

To be eligible for a calculated result, an exam must be ALL of the below:

  • in a country where the July 2020 exam series has been totally cancelled due to the impact of Coronavirus 
  • Objective Response (OR) exam(s)
  • the student taking the exam must have completed 2 or more CIPS OR exams at the same level of qualification with results in MyExams.

Constructed Response (CR) exams are not eligible for Calculated Results.

Calculated Results will be issued following a robust and strict quality assurance process governing the eligibility criteria and the award of all results. Rest assured, this process will adhere to our regulator’s Extraordinary Regulatory Framework.

This will allow many CIPS Students to progress on their journey to MCIPS within a robust education framework.

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 FAQs for July 2020 exam changes and Calculated Results

CIPS, and other awarding bodies, were unable to award Calculated Results before June 2020. On 22 May 2020, the CIPS qualification regulator Ofqual introduced a short term Extraordinary Regulatory Framework to support awarding bodies like CIPS. The March and May exam series were rescheduled to July and are now eligible for consideration for Calculated Results. This Framework allows us to apply a Calculated Result to eligible students in countries where it is not possible to proceed with all CIPS exams in July due to Coronavirus.

To be eligible for a calculated result, an exam must be ALL of the below:

  • in a country where the July 2020 exam series has been totally cancelled due to the impact of Coronavirusan
  • Objective Response (OR) exam
  • the student taking the exam must have completed 2 or more OR exams at the same level of qualification

Constructed Response (CR) exams are not eligible for Calculated Results.

Your Calculated Result(s) for OR modules will be made available in My Exams on 21 August 2020, as per the scheduled exams results release date for all July OR exams.

Calculated Results will award a Pass or Fail.

CIPS must ensure compliance with the qualification regulator’s new Extraordinary Regulatory Framework. CIPS is required by the qualifications regulator, to provide a consistent exam outcome by country, using clear evidence of validity when calculating all examination results.

All final OR results, including Calculated Results, will follow the same rigour and Quality Board checks prior to final awards being published. This is to ensure we meet all regulatory requirements for providing Calculated Results.

Our priority is to ensure the rigour and consistency in awarding results so that all students and employers can have the same high confidence in the qualification awards.

The assessment and award process has been aligned to follow and be compliant with our qualification regulator’s new Extraordinary Regulatory Framework.

CIPS has examined the relationship between all exam modules to ensure there is a clear correlation of a learner’s past performance and their predicted success that can be demonstrated and validated.

Awards are assessed based on the performance from a minimum of two previous CR OR exams at the same level of qualification.

The statistical analysis and correlation modelling that is required to award Calculated Results will undergo a robust quality assurance process including standardisation and validation reviews via the Awarding Body Quality Board when it convenes in August.

CIPS, like all awarding bodies, is not able to share individual assessment information

Unfortunately not, following guidance produced by our qualification regulator and in order for Calculated Results to be applied consistently for students in each country, only eligible students can be entered for a Calculated Result if they have booked their July 2020 exam in a country that has had all CIPS examinations cancelled due to an extraordinary event – in this case the impact of the Coronavirus.

Following guidance produced by our qualifications regulator, eligible students will be automatically entered for a Calculated Result.

Students are not able to opt in or out. CIPS has a regulatory requirement to provide an exam outcome to all those eligible students, and therefore a Calculated Result is automatic for all those eligible students.

CIPS has made a commitment to provide all students, whose exams have been impacted by Coronavirus, with the opportunity to take a deferred exam in the November 2020 series at no extra cost.

If you choose to book your exams in 2021 you will be able to do so, by booking and paying in the usual way, exceptional circumstances may apply.

Students who made their own exam bookings
If your exam(s) is not eligible for a Calculated Result then you will be able to reschedule it for the November 2020 exam series at no extra cost. CIPS will provide you with a special online exam booking code that you can use to book the exam(s) online. Your code will be available in MyCIPS from 1 August 2020. We will provide you with a priority booking period for November exams from the 3 August to published closure date 2020 to enable you to reschedule your exams at a date, time and exam centre that suits you.

Students registered with a CIPS approved study centre
Your Study Centre will be able to reschedule the exams on your behalf from 3 August 2020, at no extra cost for the November 2020 exam series. If you have any questions about your exams please speak directly to your Study Centre, they will be able to confirm your next steps.

Unfortunately, any change to venue or date of examination for the July series has closed. Exam capacity has also been restricted in all regions based on social distancing government guidelines to deliver exams safely and so we are not able to support any late amendments.

There is a combination of reasons why Constructed Response (CR) exams are not eligible for Calculated Results.

Our priority is to ensure the rigour and consistency in awarding results so that all students and employers can have high confidence in the qualification awards. Based our qualification regulator’s new Extraordinary Regulatory Framework, we have examined the relationship between all exam modules to ensure there is a clear correlation of a learner’s past performance and predicted success that can be demonstrated throughout.

  • The assessment methodology between OR and CR exams is different
  • The syllabus and learning outcomes content in some cases is significantly different
  • Overall the correlation between OR and CR exams combined is not robust enough for awarding a Calculated Result, this means that we can only use previous OR exam performance data to award Calculated Results for OR exams.

Students must meet all the eligibility criteria for each module booked for July, so that CIPS can provide the qualification’s regulator with enough evidence of correlation in prior assessment at a qualification level.

For eligibility students must have results for a minimum of two OR modules at the same level of the qualification.

Where a student has booked OR modules at a higher level of qualification CIPS cannot provide a Calculated Result as there is a significant difference in syllabus content across levels.

In these cases there is not enough supporting performance data to allow for strong correlation and so not possible to compare and measure.

As we all understand and appreciate, the impact of the pandemic is ongoing and there are still unknowns. CIPS is continuing to track and follow government guidance that may impact our exams delivery due to Coronavirus.

We are planning for, and hope, that the future exam series will go ahead as per the current schedule in most countries.

Our priority is the safety of our students, staff and exam partners. Any change in the guidance that may impact our ability to deliver exams safely and to schedule will be communicated clearly and quickly, together with next steps.

September exam bookings are currently open, online entry closes 17 July, and you may choose to book an exam.

However, we cannot offer you an online exam booking credit for deferred exams at this time.

Please see FAQ 10 relating to how to rebook deferred exams for November 2020.

Yes. The online voucher code will be for the same value as your cancelled July bookings. Any additional exams will require a new booking and payment transaction.

The exam credit is to reschedule exams in November at no cost and will be available only for students who have cancelled exams in July and have received a communication from CIPS to confirm that their exams have been deferred to November.

Other students that wish to book an exam in November can do so from 10 August to the published exam booking closure date.

Yes. All students that receive a Pass Calculated Result will be able to continue their qualification as normal.

The Calculated Result signifies that the student has achieved a specific module in the qualification – in the same way that sitting a traditional exam.

For those students that receive a Fail Calculated Result - we are pleased to confirm that all students that may receive a ‘Fail’ Calculated Result will have the opportunity to book a re-sit exam in the November 2020 exam series at no extra cost. The process will be communicated to those students impacted after 21 August when exam results are made available.

It is important that your email contact details are up to date in your MyCIPS account so our communications reach you.

You do not need to take any further other action at this stage.

You will receive your personalised email with your next steps clearly defined. We understand that this is a new and unknown process, and you will have lots of questions so ask that you read through the FAQs.

We ask that you please do not contact the CIPS customer service teams - our team will not have further information for you or able to take any actions on your behalf.

Just over a year ago CIPS completed a redesign of its whole qualifications structure and as part of that moved the majority of our exams from paper based to computer based. We still run paper based exams in some countries.

This is an infrastructure issue and one we absolutely want to address. We currently run exams in over 120 different countries and to ensure everyone has the same experience we would need to robustly test the ability to run exams with remote invigilation in all regions – ie bandwidth, availability of technology etc but also ensuring that any Remote Invigilation solution adheres to the requirements of our education regulators.

This is something we are working towards but unfortunately have not been able to introduce it during the COVID-19 pandemic. We are working with all our students to help them keep their learning journey moving forwards.

When will you have remote invigilation?
This is part of our future strategy and we are hoping to run a pilot before the end of the year.

Yes, we have worked to add capacity for more students to be able to sit their exams. We have extended the July Constructed Response exam schedule to include extra dates and at some venues added in extra exam sessions to better fulfill the high demand.

Other changes to the 2020 exam schedule are available on the CIPS exam schedule.

We have increased capacity at all our exams to accommodate everyone whose exams have been deferred in 2020.

CIPS has introduced Calculated Results for eligible students to deliver the exam outcome for your booked exam. Furthermore, for those not eligible for Calculated Results, CIPS will defer exams to a future date at no extra costs to help our students to maintain their learning journey.

As such, refunds are available only in exceptional circumstances. In these cases, please forward your refund request via email to helpdesk@cips.org. To allow us to process quickly please be sure to include:

  • ‘Exam fee refund’ in the subject line
  • your membership ID
  • the rationale for the refund
  • full details of your exam booking

Due to the impact of Coronavirus on our membership we are experiencing high customer contact at this time as you can appreciate. Whilst we will try and process all requests quickly, please note it may take up to eight weeks for your refund to be completed. Thank you for your understanding and support.

 

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The whole CIPS team and community appreciates your understanding on the impact of the pandemic is having across the global education sector, and wishes each and every student the very best of luck with your learning journey. We will continue to support and update you regularly.

Stay safe.

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