To cancel your booked exams within entry period and in line with exams terms and conditions you will need to will need to login to My CIPS using your membership number and password.
For online bookings there is a 14 day 'right to cancel' period (UK Consumer Contracts Regulations (June 2014). This period begins on the day after the day on which the contract (entry and payment) is concluded as notified by us in accordance with these terms.
After this date, no applications for cancellation can be accepted and no refund will be provided.
The only exception is for medical reasons affecting the student either during the examination series or for a significant time leading up to the examination. Medical evidence must be provided in all cases within 14 days of the examination date. If an exception is granted, the exam fee will be refunded, however venue fees are non-refundable.
Please email any requests to firstname.lastname@example.org.
Procedure for complaints against study centres
If you have a complaint which concerns an issue within the control of a study centre, you should address that complaint to that study centre in the first instance and copy any correspondence relating to the matter to CIPS Networks Manager, at the registered office at Easton House, Easton on the Hill, Stamford, Lincolnshire, PE9 3NZ. E-mail email@example.com
If, having been through a study centre’s complaints or grievance procedure, the matter remains unresolved, we may consider, if it is appropriate, intervening on your behalf.
Issues with CIPS
CIPS is committed to offering a high standard of service to all our customers.
If you are not happy with the service you received please email firstname.lastname@example.org.