Training Courses (UK)

Supplier performance - measurement and management

Thursday, 14 March 2019 - LONDON


non-member US$475.42
Supplier performance - measurement and management
16 Places Left Booking ends: 6 Mar 2019

Working with your suppliers to achieve and maintain positive working behaviours


By the end of this course you will be able to:

  • Understand the benefits of regular supplier performance management
  • Identify and develop appropriate key performance indicators (KPIs)
  • Carry out regular assessment and evaluation of suppliers using a variety of mechanisms and techniques including the use of service levels agreements (SLAs)
  • Develop strategies to reinforce positive working behaviours and prevent poor performance

Please note: price above includes any early bird discount (if applied).
Contact for specfic closing dates for early bird booking.


If you require accommodation for the night prior to this training course, please contact the CIPS Accommodation Service on 01780 484052 or email


    Is it right for me?

    This one-day course will provide guidance on how to maintain strong supplier performance, with particular emphasis on the measures and performance criteria by which suppliers will be assessed.  Delegates will understand how to set and get agreement for appropriate and workable targets.  The course will also explore how to regularly evaluate supplier performance and how to address performance issues.


    What key points will the training cover?

    • Performance management process
    • Key performance indicators (KPIs)
      - Target setting
    • Assessment and evaluation tools and techniques
    • Service level agreements (SLAs)
      - Agreeing SLAs
      - Mechanisms for monitoring SLAs
    • Performance reviews, outcomes and action plans
    Course fee includes:
    • Lunch
    • Refreshments
    • All course materials


    CIPS Direct Associates

    CIPS Direct Associates are appointed for their extensive knowledge and experience in the procurement and supply sector.  The tutor for this course has been specially selected for their particular skills and expertise in the subject area.  This is a crucial part of CIPS' ongoing commitment to ensure all of our delegates have a high-quality, informative and enjoyable learning experience.


    Thursday 14 Mar - LONDON

    Novotel London Wembley
    5 Olympic Way
    HA9 0NP
    1. Choose Date

    Login now if you already have a CIPS account to pre-populate your details. CIPS Members also receive a US$47.55 discount on this event if logged in.

    Supplier performance - measurement and management
    Please choose venue:
    01 October 2019

    5th & 7th Floor Colmore gate, BIRMINGHAM

    14 March 2019

    5 Olympic Way, LONDON

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