Process Manager
- Employer
- eClercx
- Location
- Mumbai, India
- Salary
- Competitive
- Closing date
- 7 Aug 2024
View more categoriesView less categories
- Specialist Area
- Operations
- Job Level
- Manager
- Sector
- Information Technology
- Contract Type
- Permanent
- Hours
- Full Time
- CIPS Membership
- Non CIPS member
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Job Description
Roles and responsibilities:
Technical and Functional Skills:
At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value
About the Team
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
Roles and responsibilities:
- Working in operations date/Corporate finance reports and provide analytics into the past trend and reason for the dip in margins and help with forecasts
- Preparation of multiyear budget and forecast including projections of revenue and expenses (Opex/Capex)
- Creation of Line of business wise P&L statement and providing key insights on the same
- Perform variance analysis of Actuals v/s. Budgets figures on incomes, expenses and Profitability, Line of Business and overall level
- Creation of Profit position report on monthly basis which tracks overall and LOB level Actual vs. Budget details
- Coordination with internal stakeholders to obtain or provide inputs/insights during monthly reporting and budgeting cycles
- Weekly business performance reporting and relevant analysis for the consumption of top management.
- Interaction with internal stakeholders [ program leads/senior managers] to drive and govern the cost management actions basis business performance
- Implementing a Risk governance system to warn about margin decretive business decisions. .
- Involvement in checking and analyzing critical monthly Performance reports sent to Top management.
- Adhoc support to Business leaders and all other stakeholders as and when required
- Contribution towards automation of processes to improve management reporting.
Technical and Functional Skills:
- Bachelor's Degree with 4+ years of experience in MIS and Analytics Role
- Good analytical and problem-solving skills and attention to detail
- Proficient in MS excel and power point
- Loves working with numbers & planning business scenarios.
- Good understanding of digital operations
- Excellent written and verbal communication skills and a good team player
At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value
About the Team
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
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