Job Description

PM
ROLE DETAILS

Functional Role

PM - TTS-Calling/Troubleshooting

Key Skills

Basic Excel Skills

Critical Competencies

Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork

Job Description

• Ensure Critical Performance Metrics are met consistently

• Prepare and circulate Client / Vendor Decks

• Lead Client / Vendor reviews / calibrations

• Revert to client/vendor queries on routine issues

• Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely

• Manage multiple teams

• Perform audits and quality checks on the Team Leads & Floor Supports

• Provide feedback to the Team Leads & Floor Supports periodically on their performance

• Ensure cross skilling and periodic process re-verification to ensure resource pool

• Perform Training Need Identification for teams

• Perform Bottom Quartile Management

• Ensure directives from Senior Leadership are percolated and acted upon

• Hold periodic meetings, discuss task delegation and review issues

• Conduct team huddles and meetings to discuss Operational updates

• Build team spirit through group sessions, activities, projects

• Focus on Retention of staff through Career mapping & guiding the team members

• Advocate and follow the organizational policies and procedures

• Candidate shall adhere to the information security requirements.

QUALIFICATION

Post Graduate

NA

Graduate

B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S

Under Graduate

CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC

Others Details

EXPERIENCE

Minimum

5Years

Maximum

7Years

Minimum Relevant

5Years

Age Limit

30Years

Others Details

NA

About Us

At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About the Team

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.