Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Roles & responsibilities:

• Responsible for designing, creating, executing and testing Email / SMS Campaigns.
• Build and Designed Multi Channel Complex Campaigns (Email, Push Notifications etc.) from business requirement to execution
• Create Data Schemas, Personalization Blocks, Lists, Typologies, Predefined Filters, Templates, Seed Addresses, Package Management, Access Management
• Ability to work on:
  • Import Manager, Web Services, APIs, SOAP methods
  • Offers, Triggers (based on integration of Adobe Analytics and Campaign)
  • Automated Workflow and Delivery monitoring using JavaScript.
  • Worked on A/B Tests, Deliveries (Recurring, Continuous, One-Time etc.), Workflows, Data Extraction, Data Enrichment, Query, Split activity, Union.
  • Worked on debugging of HTML Content
• Daily hands on campaign execution (segmentation, list pulls, flow creation) using Adobe Campaign marketing automation platform
• Able to independently handle campaigns such as Marketing, Automated, Triggered and Transactional
• Creating campaign performance reports on a weekly/monthly basis using data from Adobe Campaign.
• Create detailed documentation & process flows to capture ongoing projects

Technical & Functional Skills:

• Bachelor's Degree with at least 4+ years of hands on experience in managing campaign management, email development, campaign operations and marketing automation.
• Excellent knowledge and minimum of 2 years of experience on Adobe Campaign Marketing Automation platform. Certification is added plus.
• Should have hands on experience in all Adobe Campaign and Message Center Modules.
• Should be well versed with Email Marketing concepts & best practices.
• Good understanding of API's, Transactional templates, Event triggered emails, message center module and JavaScript
• Strong interpretation and communication skills, i.e., being able to interface with Manager- to VP-level stakeholders and potentially explain analyses/deliverables to a less-technically or analytically-minded audience.

About Us

At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About the Team

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.