Process Manager
- Employer
- eClercx
- Location
- Mumbai, India
- Salary
- Competitive
- Closing date
- 7 Aug 2024
View more categoriesView less categories
- Specialist Area
- Operations
- Job Level
- Manager
- Sector
- Information Technology
- Contract Type
- Permanent
- Hours
- Full Time
- CIPS Membership
- Non CIPS member
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Job Description
Key Responsibilities:
• Design and communicate technical architecture solutions, based on customer requirements and data volumes in order to ensure a successful Celonis deployment.
• Assist customers in establishing connections between their on-premises source systems and the Celonis cloud environments.
• Participate in security assessments and complete the security questionnaires required for implementations.
• Solicit requirements for Business Process Mining models, including what data they will use and how the company will use them after they are built.
• Build Business Process Mining models that are accurate, robust, and informative in ways that help our business grow even faster.
• Demonstrate product and technical leadership on Celonis engagements with customers, partners, and prospects.
• Maintain expert knowledge on the Celonis platform by developing dashboard and drafting documentation on technical procedures and processes.
• Lead discussions on operationalization of Celonis through usage of Transformation centre, Action Engine, Action Views and Machine Learning capabilities
Minimum Requirements:
At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value
About the Team
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
Key Responsibilities:
• Design and communicate technical architecture solutions, based on customer requirements and data volumes in order to ensure a successful Celonis deployment.
• Assist customers in establishing connections between their on-premises source systems and the Celonis cloud environments.
• Participate in security assessments and complete the security questionnaires required for implementations.
• Solicit requirements for Business Process Mining models, including what data they will use and how the company will use them after they are built.
• Build Business Process Mining models that are accurate, robust, and informative in ways that help our business grow even faster.
• Demonstrate product and technical leadership on Celonis engagements with customers, partners, and prospects.
• Maintain expert knowledge on the Celonis platform by developing dashboard and drafting documentation on technical procedures and processes.
• Lead discussions on operationalization of Celonis through usage of Transformation centre, Action Engine, Action Views and Machine Learning capabilities
Minimum Requirements:
- A bachelor's degree in engineering in Computer Science, Information Systems, Engineering, or a related discipline
- Mandatory Experience in Process Mining Solutions & Capabilities using Celonis driving Automation and process optimization opportunities.
- Proven experience of 4-5 years in industry with experience to work on PQL.
- Experience & interest in working with modern tech stack & methods like REST/SOAP API-Management, Data Ingestion & Streaming, SSO, IT Security, Agile, etc.
- Experience with SQL and/or Python as well as with data pipelines & ETL processes for large volumes of data
- Knowledgeable about Action engine, Transformation centre & Celonis ML workbench
- Positive attitude and a strong commitment to delivering quality work
- Excellent communication (written and verbal) skills is a must
At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value
About the Team
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
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