Job Description

Job Title: CLC Practice - Training and Development

Location: Mumbai/Pune

Job Overview:

As a CLC Practice Trainer in our Training and Development team, you'll lead the design and delivery of advanced KYC training for experienced professionals with 8+ years in the field. Your role involves collaborating with cross-functional teams, incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast of KYC regulations, and your assessments measure the effectiveness of training, contributing to continuous improvement. If you're a seasoned KYC professional passionate about knowledge transfer, we invite you to shape our team's expertise and drive success in a dynamic environment.

Responsibilities:

Training Program Development:

• Design, develop, and deliver comprehensive KYC training programs for employees at various levels.
• Stay updated on industry best practices and regulations to incorporate into training modules.

Experienced KYC Training:

• Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications.
• Provide mentorship and guidance to junior trainers within the team.

Content Creation:

• Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals.
• Collaborate with subject matter experts to ensure accuracy and relevance of training content.

KYC Process Improvement:

• Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs.
• Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed.

Assessment and Evaluation:

• Create assessments and evaluation metrics to measure the success and impact of training programs.
• Analyze training outcomes and provide recommendations for continuous improvement.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Minimum of 8+ years of hands-on experience as a trainer in KYC operations within the financial industry.
• In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes.
• Strong analytical skills with the ability to identify patterns and anomalies.
• Excellent articulation and presentation skills.

Preferred Qualifications:

• Certification in Training and Development or a related field.
• Previous experience in content creation/design
• Experience in using e-learning platforms and technology for training delivery.
• Previous experience in mentoring or coaching junior trainers.

About Us

At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About the Team

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.