Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Job Description: We are seeking a skilled Adobe Analytics Implementation Specialist to join our team. In this role, you will be responsible for implementing Adobe Analytics using Adobe Launch across our digital platforms. Your primary objective will be to ensure accurate tracking, reporting, and data governance in alignment with business objectives.

Process Manager Roles and responsibilities:

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications for Adobe Analytics implementation.
• Implement Adobe Analytics solutions using Adobe Launch, ensuring best practices and maintaining data integrity.
• Configure and deploy tags, triggers, and variables to capture and track user interactions and behaviors on websites and applications.
• Conduct thorough testing and debugging of Adobe Analytics implementations to ensure accurate data collection and reporting.
• Work closely with developers, marketers, and other cross-functional teams to optimize data collection strategies and enhance reporting capabilities.
• Provide support and troubleshooting for Adobe Analytics implementations and resolve any issues related to data discrepancies or tracking errors.
• Stay current with industry trends and Adobe Analytics updates to continually improve implementation processes and methodologies.

Technical and Functional Skills:

• Bachelor's degree in Computer Science, Information Technology, Marketing, or related field (preferred) with 4+ years of proven experience in Adobe Analytics implementation using Adobe Launch.
• Strong proficiency in JavaScript, HTML, and CSS for custom code implementation and troubleshooting.
• Familiarity with data layer concepts and best practices for data collection across digital platforms.
• Experience with tag management systems and tools, preferably Adobe Launch.
• Solid understanding of digital analytics, including metrics, dimensions, segmentation, and reporting.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication skills with the ability to collaborate across teams and articulate technical concepts to non-technical stakeholders.

About Us

At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About the Team

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.