Job Description

Process Manager Role & responsibilities:

• Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program
• Oversee the 90-Day On-boarding program.
• Ensure that the employees in the Program attend KM trainings programs
• Conduct sessions to explain the concept of Performance Appraisals in the Organization.
• Help new managers with evaluating their subordinates.
• Conduct exit interviews within timelines
• Timely closure of PIP cases
• Carry out the HIPO development and Career discussion programs for the identified group
• Monitor PIP for bottom performers in the Program
• Attrition management for the Program/process
• Target to reduce Grievance Level up to ZERO percent.
• Plan & organize fun on floor events
• Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders
• Create all necessary reports and dashboards required for each program/process area
• Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate
• Organize MTMs and conduct pulse meetings
• Close BG cases in the Program where Insufficiency/discrepancy has been identified
• Tracker Updating and Reporting

Technical and Functional Skills:

• Bachelor's Degree with at least 5+ years of experience into HRBP role.
• Good exposure of performance appraisal, succession planning and stakeholder management.
• Experience required into employee engagement and connect activities.
• Good knowledge of excel and experience into preparing various trackers.
• Strong verbal, written, and interpersonal communication abilities.
• Strong analytical skills and experience using and presenting data to make decisions.

About Us

At eClerx, we serve some of the largest global companies - 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About the Team

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.