Remote Invigilation Guidance


The CIPS exams are delivered via computer-based testing (CBT) software and are conducted by Remote Invigilation through our delivery partner TestReach. Remote invigilation allows you to take your exam on your own laptop or computer in a suitably quiet location.
The laptop or computer should have the following system requirements:

  • A large screen
  • 2. Mac 10.8+ or Windows 7+ operating system (please note that surface Pros/tablets/notebooks are not compatible with the CBT application)
  • Intel Core i3 (or equivalent) and 4GB RAM
  • A working webcam, microphone and speakers
  • Continuous internet speed of a minimum of 516 kbps

  • If this is your first CIPS computer based exam you have registered for, you will have received an email from TestReach Customer Support confirming your booking and user ID (your email address that you have registered with CIPS). To ensure you always receive these emails, please ensure TestReach is added to your trusted contacts. If you have previously sat a CIPS computer based exam your login details will be remain the same.

    You are then required to login and take the ‘test tutorial’ prior to your exam to ensure that you familiarise yourself with the system.

    Data privacy: You will be required to accept the terms and conditions (tick box) for using the TestReach remote invigilation system before starting the exam.

    The exam must take place in isolation, with no interruptions and in a well-lit, quiet, private room. An open plan office environment is not appropriate.

    You will receive an email from TestReach confirming your registration for the exam, this will include a link to the TestReach application which you will need to download. Once the application is downloaded you will then need to confirm your exam, you can do this via the below screen which will be displayed within the application.

    You will then be directed to check your webcam and audio and will receive confirmation once this has been successfully completed.

    You will then need to confirm your scheduled exam by selecting book exam. This will direct you to select the date and time of your exam and confirm your booking.

    You should set your computer up at least 30 minutes before the exam is due to start, in order to login, enter exam and go through the system checks.

    15 minutes before the exam, the ‘connect’ option will activate and you will be able to click onto this to start the validation process.

    If you are unable to connect to the TestReach system, please contact the team on;

    Phone: +44 (0)20 34758685

    Phone: +353 (0)1 6991385

    Email: support@testreach.com

    During the exam, you must not access the following types of personal items:

    • You will be able to login to the exam 15 minutes before the exam start time which will enable the remote invigilator to connect and ensure that everything is set up appropriately.
    • You must have your login details (user ID) and password for TestReach. This will be the email address you have registered with CIPS.
    • You must have your exam confirmation (an electronic copy is acceptable) and photo ID. You will be asked to hold these up to the screen for the invigilator to check.
    • The remote invigilator will ask you to pan the webcam around the room and under your desk to check the integrity of the exam location. The invigilator is required to look for security risks that could prevent you from taking the exam, including but not limited to:
      • Additional monitors or computers (these must be clearly unplugged and turned away
      • Wall art/posters (the invigilator may ask to inspect these
      • Other written materials in the room / whiteboards must be wiped clean
      • Computer area must be completely clear of all materials or additional equipment including calculators and mobile phones

    The invigilator will ask you to remove any unauthorised items before the exam starts.

    Personal belongings - During the exam, you must not access the following types of personal items: Mobile phones (must be turned off) pagers, watches or any form of electronic devices, wallets, purses, bags, coats, hats, books or notes.

    In addition:

    • You will be asked to show that any pockets are empty
    • You will be asked to roll up long sleeves to show that there is no writing on your arms and that you are not wearing a smart watch
    • If you are wearing a tie, you will be asked to lift this up to show that nothing is hidden underneath
    • If you have long hair that covers your ears, you will be asked to pull your hair back to show there is nothing attached to your ear (e.g. a Bluetooth earpiece)
    • Once you enter the TestReach system via the Desktop App, you will be brought to your exam dashboard. Click ‘Enter’ on the relevant exam and you will be asked to complete a final systems check. Once this process has been completed, you will be able to connect to the invigilator by clicking on the ‘Connect to Supervisor’ button. Once connected, voice communication is established with the invigilator. Again, your registered CIPS approved study centre will provide you with the relevant information and guidance.
    • You will not be able to start your exam before the stated time.

    Please note that every effort is made to start exams at the scheduled time however; please do not be concerned if you are alerted to a short waiting time when trying to connect. The remote invigilator gives each candidate their individual attention during the validation process for each exam, so there may be a slight delay. You will always get the full allocated exam time and your exam will only commence once you have connected with your invigilator and clicked on the 'start exam' button.

    If you are delayed (due to personal reasons) you will be permitted to commence the exam up to 30 minutes after the scheduled start time. You will not be given additional time to make up for the delayed start. If you are not connected within 30 minutes, your session will time out and you will not be able to do the exam.

    For the duration of the exam you will be monitored by the remote invigilator via the webcam on your laptop or computer. You will not be able to see the invigilator but you will be able to contact them via microphone (if you are on your own in the exam room) or instant messaging. In the unlikely event that you experience any technical difficulties, the TestReach invigilator will be able to assist you via either of the above methods..

    The invigilator is unable to answer any questions or enter into any discussion regarding the content of the exam. If there is a concern regarding a question within the exam, you should answer it to the best of your ability and continue with the exam.

    • Breaks or leaving the exam room are not allowed during the exam for any reason.Your exam result will be invalidated and you will not be allowed to resume the exam later.  You are required to apply for a reasonable adjustment and provide medical evidence prior to your exam if you need to leave the room for any reason during your exam.  
    • Unless you have previously applied for permission through the reasonable adjustments policy, you are not allowed to move around the exam room i.e. no wandering around the room. You must remain in the webcam viewing area at all times. 
    • Eating, smoking, and chewing gum are not allowed during the exam. Soft drinks are allowed, but only from a clear glass container (glass or bottle with the label removed).
    • You will receive 2 automatic time warnings – one with 30 minutes to go before the end of the exam and one with 5 minutes to go.

    The invigilator will monitor you via the webcam and is also able to monitor audio feedback to ensure that there are not verbal answers or communication from any outside source.

    Once the exam has started the invigilator will not contact you unless they note any infringements/breach of exam regulations. Issues could be such things as (but not limited to):

    • A phone rings
    • A person enters the room
    • Suspicious behaviour such as eye movement, head movement, hand movement, talking or mouthing or other indications of external communication
    • There is excessive noise outside the room
    • Accessing any unauthorised material such as notes or course books

    The type and severity of the issue will be considered by the invigilator in order that they can then identify and specify the action that needs to be taken by talking to you or sending an instant message. This could be to continue with the exam, pause the exam or terminate the exam sitting.

    If the invigilator is required to log an infringement, they will click on the Log Infringement button and the appropriate, ‘Take Action’ button. Subsequently, this will automatically send a message to you saying that an exception has occurred. You must click OK in order to resume your exam.

    Where an infringement/breach of exam regulations has taken place, the remote invigilator will provide a copy of the recording to CIPS with details of the location/time of the event.

    Any breach of exam regulations will be taken extremely seriously and will result in disciplinary action.

    Candidates will not be awarded marks for any answers submitted and may face a ban on taking assessments for up to three years.

    Despite all best efforts, occasionally incidents do take place which may have affected your performance or you may have suffered something of a personal nature which may have affected you during the exam.

    If you feel that such an incident has occurred, you should firstly refer to the CIPS Reasonable Adjustment and Special Consideration policy

    Requests for special consideration must be submitted in writing (email is acceptable) to CIPS within 7 days of the exam and should provide details of the incident for consideration by the appropriate CIPS Board before the issue of exam results.

    If illness prevents you from attending the exam, you may defer your enrolment. You should contact CIPS; assessment.team@cips.org and you will be required to provide a written explanation to CIPS within 7 days of the exam, supported by a medical certificate. The exam fee will be credited to your account for future use, but you must submit a new exam entry form for the series of your choice.

    Guidance date of issue: January 2021

    by CIPS Awarding Body

    Download the Remote Exam Guidance

     

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