Contracts Officer

Manchester City Council - Town Hall
Grade 7: £30,984 - £34,373 (based on experience) per annum.
26 Jul 2022
22 Aug 2022
Contract Type
CIPS Membership
CIPS member, Non CIPS member

Manchester is fantastic and we want you to be a part of it

We are excited to be recruiting to our Contract’s Officers post within the Adults directorate to assist in delivering the organisations’ mission of improving health and care outcomes for the people of Manchester.  

Why?.. Manchester is a vibrant and multi-cultural city where it’s citizens are at the heart of everything we do.  As a cosmopolitan city, we pride ourselves in welcoming and celebrating diversity, drawing on the many cultures to continuous driving the city forward.  With over 500,000 people living across the city, health and care services are at the centre of ensuring our citizens are supported to live independent and positive lives, improving outcomes for people in receipt of care in the community.  This is where the Manchester Local Care Organisation comes in (MLCO).

The MLCO has been established by its partners: NHS Manchester CCG, Manchester City Council, Manchester University NHS Foundation Trust, Greater Manchester Mental Health Service NHS Trust and Manchester Primary Care Partnership to integrate, plan and manage community health and social care across the City.  The goal is to improve outcomes for our citizens and support individuals to make informed choices about their health and care needs.

By working in an integrated setting, we are bringing community health and social care services together, removing barriers to seamless care for both patients and citizens accessing services.  If this interests you and you feel that you can contribute to our mission then please continue reading…


This exciting opportunity will focus on leading a particular service area within adult social care, working with Social workers, citizens, voluntary sector organisations and care providers in delivering the best care and outcomes for our citizens.

Along with supporting our front line services, you can expect professional development and new experiences to support future career progression.

This role is 37.5hrs per week, Monday to Friday working on a flexible basis as well as hybrid working arrangements.   The postholder also has the opportunity to work in heart of the city centre.  There is plenty of opportunity for training and development in drafting, negotiating and managing contracts as well as being the focal point for a large portfolio of services supporting some of our most vulnerable people in society. 

Successful Candidate Attributes

The post-holder will need to:

  • Be solutions focused and embraces the unknown through resilience and a positive mindset Be enthusiastic, personable and passionate about helping people live their best lives possible Be keen to learn and develop oneself to meet the challenges and opportunities facing Manchester’s public sector.   Have experience of drafting and managing contracts, ideally in a public sector setting. Hold personal integrity and be passionate about their standards of work. Be highly organised & efficient to contribute to the success of the role and other projects, gathering information and undertaking enquiries as and when necessary, Be confident in a range of communication skills to correspond with a variety of internal and external stakeholders to ensure commitment to a high level of customer service and reputation of the team. Be willing to undertake professional development.

This will be a varied role with opportunities to develop your skills, experience and knowledge base.

Role portfolio: Contracts Officer

The role holder will work in the Adult Social Care Contracts Team as part of the Manchester Local Care Organisation and will support a range of stakeholders including commissioning partners, Providers, operational front line teams and other departments in providing expert advice and guidance to senior managers and partners on contract related queries in respect of Adult Social Care services commissioned by the MLCO.

The post holder will be a primary source of information for all contract related queries and will support with the development of robust systems of contract performance management that enable activity and quality indicators to be specified, measured and monitored, and to ensure that appropriate management action is given to secure the effective delivery of services that represent value for money without compromising quality of care.

The role will involve working on projects within multi-disciplinary teams including close liaison with Providers and other associates. As such, the role requires effective interpersonal and project management skills. Contracts Officers will assist the senior members of the Team in the negotiation and the commissioning of contracts for social care services from a range of Providers.

The Team is very busy focusing on achieving value for money and high-quality services with the aim of securing improved outcomes for Manchester’s adult population. The role holder must be resilient and have a strong understanding of social care, contract and procurement legislation. The role will require close collaboration and partnership working with the MLCO wider commissioning support functions to successfully secure contractual agreements that reflect the strategic aims of the MLCO and MHCC.

Key Responsibilities include:

  • Contribute to the development and implementation of contracting strategies and lead specific projects working within a project team and with stakeholders.
  • Build effective partner relationships to innovate the design and processes for framework arrangements and contract management processes.
  • Engage with external market to develop solutions to challenges the organisation and the City are facing.
  • Maintain contract registers ensuring they are up to date, raising risks to senior managers as appropriate.
  • Provide advice to service leads on contract management requirements when specifications are being developed.
  • Lead contract performance analysis with Providers, advising on actions needed to manage performance and risk and escalate as necessary.
  • All aspects of contract management with Providers including contract performance and compliance meetings, informing views on performance and recommendations of change, business continuity planning for supplier failure and contract administration.
  • Monitor contracts within the context of standing orders, financial regulations and relevant legislation.
  • Ensure there are good lines of communication both within the team and wider stakeholders so that Providers and contract management is informed and influenced through well informed business intelligence. Prepare reports, briefings and presentations to relevant internal and external stakeholders and organisations as required.

The Role Profile is an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties that may reasonably be required by their line manager. Although primarily based in the Town Hall Extension, the role holder may be required to ensure links are maintained with key partners on contracting issues in varying locations to effectively engage with a range of stakeholders and ensure the highest standard of contract service delivery is maintained.

Key Role Descriptors:

The role holder plays a critical role in delivering a range of commercial or commissioning services to a consistently high standard. The services will deliver value for money and ensure commercial viability in line with financial regulations in order to meet the needs of local communities as well as the priorities of the Council.

The role holder will be responsible for the development of enhanced business management practice to deliver high quality contract compliance and/or improved commercial performance for the service.

The role holder will work in partnership with providers, partners, customers and colleagues, to stimulate local communities to develop and provide personalised and flexible services that deliver good outcomes for customers.

Key Role Accountabilities:

Ensure the development of a strategic approach to resource planning, procurement and commissioning in order to deliver a cost-effective and efficient service. This may be through contract management and service commissioning, or through the  management of a business unit.

Provide expertise on commercial performance management and reporting issues to help ensure that customer needs are met, services improve, value for money is increased and performance against identified performance indicators improves.

Take a lead role in the analysis of current practice, including benchmarking against models and options, and ensuring that consistency is maintained across the piece.

Effectively engage with a range of stakeholders, both internal and external, to ensure the highest standard of service delivery.

Where appropriate, deliver quality assurance arrangements to support outcome driven commissioning; monitor the stages of the contract management process within the context of financial regulations and relevant legislation, and ensure contractual arrangements, targets and objectives are delivered within agreed timescales.

Oversee the production of effective and accurate management information, ensuring that this is produced accurately and consistently to strict deadlines.

Roles at this level may be required to undertake management of resources. Staff management may be through direct line management of a team (including appraisals, performance management and other duties) or through matrix management of a virtual team of officers.

Personal commitment to continuous self-development and service improvement.

Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.

***Please note that successful candidates will be shortlisted for interview based on their evidence in meeting the following criteria including skills, knowledge and experience***

Contracts Officer - Key Behaviours, Skills and Technical Requirements

Our Manchester Behaviours

  • We are proud and passionate about Manchester
  • We take time to listen and understand
  • We ‘own it’ and we’re not afraid to try new things
  • We work together and trust each other

General Skills

  • Communication Skills:
  • Clear communicator with excellent writing, report writing and presentation skills.
  • Capable of constructing and delivering clear ideas and concepts concisely and accurately:
  • for diverse audiences to understand and provide desired outcomes to,
  • for communication on complex matters and difficult situations, requiring persuasion and influence.
  • Able to establish and maintain effective working relationships with other colleagues, organisations and managers both internally and externally.
  • Analytical Skills:
  • Confidence to manage a complex and diverse workload including the analysing of complex data.
  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support based on the information received and interpreted.
  • Able to take decisions on difficult and contentious issues where there may be a number of courses of action.
  • Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
  • Able to demonstrate initiative and be proactive.
  • Planning and Organising Skills:
  • Demonstrate excellent judgement skills under competing priorities and pressure.
  • Excellent prioritisation skills with the ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
  • Problem Solving and Decision Making Skills:
  • Strong decision making skills with the ability to think clearly and rationally under pressure of time and competing demands and interests to resolve complex issues.
  • Problem solving skills and the ability to respond to sudden unexpected demands with the ability to formulate independently a range of options for new or unfamiliar situations and to select the appropriate course of action to produce a logical, practical and acceptable solution.
  • An ability to make independent decisions of a relatively uniform nature.
  • Commissioning Skills:
  • Ability to use the skills and knowledge of partners to inform commissioning intentions in a wide area of activity.
  • ICT Skills:
  • Numerate & IT Literate (full range of Microsoft Office Programs) ability to utilise business information systems to obtain and analyse data and present it effectively through a variety of ICT channels.
  • Commercial Skills:
  • Ability to monitor supplier performance and collect performance data and investigate and resolve issues.
  • Demonstrates sound business intelligence and ability to identify commercially viable opportunities and secure value for money in service delivery.

Technical Requirements (Role Specific)

  • Qualification:
  • Educated to degree level in relevant subject or equivalent level of experience.
  • Evidence of continued professional development in a relevant area.
  • Experience:
  • experience of working in a commissioning or contract management environment, ideally within a Health or Social Care setting.
  • Good experience of using data and information to understand issues and to formulate recommendations and decisions.
  • Knowledge:
  • Having an understanding and experience of applying:
  • the principles of project management,
  • the commissioning cycle and,
  • procurement processes relating to public sector purchasing
  • Desirable:
  • Specialist knowledge of areas relating to the specific requirements of the post is desirable.
  • Studying for and or possessing the Chartered Institute of Procurement and Supply Level 4 Diploma.
  • Project Management qualification such as Prince2