“Most people didn’t go into public services to be processing demand,” says commissioning consultant Benjamin Taylor.
“I don’t know anyone who wants to turn up each day to be an efficient gatekeeper.” Speaking at the Public Sector Show, Taylor, chief executive of the Public Service Transformation Academy, shared his five principles for the future of public sector commissioning.
1. Look for the need
Commissioners have to look behind the demand and address the individual needs and motivations that push people towards public services. For example, commissioning for clean streets might involve procuring a cleaning service, “but you’re going to be thinking about what causes people to drop litter”.