Four ways to set great KPIs

1 September 2017

At the CIPS Australasia Conference in July, Dr Stefan Gassner of procurement consultancy Grosvenor offered tips on how to set up a performance management framework and define meaningful KPIs

1. Define success. A performance management framework has four different elements: it defines the objective of the contract; it includes the critical factors required for success; it defines measurable KPIs; and it sets out the consequences of success and failure, including how to address underperformance.

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