Change management key to successful procurement transformation

Gurjit Degun
14 May 2014

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14 May 2014 | Gurjit Degun

Many procurement transformations fail because purchasers underestimate the importance of change management.

That was the message from Blaine Hurley, senior director – sourcing excellence, global strategic sourcing at Whirlpool, who was speaking at the Institute for Supply Management annual conference in Las Vegas, US last week.

“Change management in a lot of people’s mind is just training your associates and informing them about the change that’s coming," Hurley said. "Change is difficult, don’t give anyone any illusion that it’s not, but not changing is failing.

“The simple fact of the matter is that change mangement is your one opportunity not only to inform your associates but to win [their] hearts and minds to help them align to your vision and understand the consequences of not changing, and that’s a very key element.

“At the end of the day your success on any transformation initiative is not going to be on whether you were able to develop and deploy an initiative, it’s whether or not it was able to be institutionalised within your organisation that actually delivered results. So change management is one area that our sourcing excellence team spends a great deal on.”

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