Executive dashboard reins in Symantec's maverick travellers

24 February 2017

Engaging executives has helped security software company Symantec Corporation cut down on off-policy travel spend.

Nikki Rogan, Symantec’s global travel manager, said providing senior managers with information on where maverick travel spend is happening has led to them championing and supporting the travel policy.

Creating an executive dashboard for travel spend is “bringing the ownership to them”, said Rogan. “Whereas when we tried to manage it ourselves, they [travellers] probably just deleted my emails.”

Speaking at the Business Travel Show in London, Rogan said identifying leakages was “an absolute nightmare area for us”. But by comparing expenses data with data from their travel management company, Rogan said the firm had created an executive tool to show where spending was happening outside of the policy.

“We do an executive dashboard, so it’s highlighted in yellow all of the people that have purchased travel outside of our processes. That goes to their executive for them to have the discussion. I wouldn’t do that as the travel manager, it’s the executives that have the discussion with their team,” she said. 

Rogan said since the dashboard was introduced a few months ago, executives had become more proactive. “It’s actually working. We’re actually now getting the engagement with the execs who now are coming to us saying, ‘Can you provide this, we need some more detail, how regularly has that person been non-compliant?’”

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