The Philippines’ business process outsourcing (BPO) industry will see a post-Covid resurgence in the coming months with major suppliers already looking to source manpower to fulfil contracts, according to the Department of Labor and Employment (DOLE).
Labour secretary Silvestre Bello said the pandemic and the subsequent global recession would force the West to offshore more business process and it was likely that many would go to the Philippines, particularly Clark, Cebu and Manila.
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