Latest exam updates
Your questions about our exams answered
I'm struggling to process my payment, what do I do?
If your payment has not worked, we’re sorry to hear that. We are currently unable to take American Express payment. Here are some tips to help you to complete your payment once a product is added to your basket.
- Make sure all fields on your shipping address are completed (including the Region, this should not say Undefined)
- Ensure all relevant boxes are ticked and that you have selected the relevant shipping option.
- lease check your currency at top of the page.
- Ensure that your card or payment method can make payments in your intended currency or country.
- Check that the billing address details you are entering matches the address that your card is registered to.
Will there be exams this September and November?
Yes, September exam entry is now closed, you can still book for November exams. Book online here.
Is there a new exam schedule now available?
Yes, we’ve updated our exam schedule
What are my payment options?
The current methods of payment available when you buy any of our products and services online are Credit/Debit Cards and PayPal. We accept VISA and Mastercard payments but are currently unable to accept American Express (AMEX). We hope to have this resolved shortly.
Why do I need to reset my password?
To enjoy our new website, you'll need to reactivate your account and reset your password. Here's a quick video to show you how it is done. Watch
I‘ve tried to reset my password but I can’t login to MyCIPS
We're sorry to hear that you've not been able to fully enjoy our new website. It could be that the email address you've used to reset your password is different to that one we have registered for you. If your password reset link doesn't get you, please fill out our contact us form.
I can't download my eCertificate, why not?
We only offer downloadable membership certificates. If your membership is current, and your Ethics Test is up-to-date, you'll be able to download your eCertificate. If at this time you can’t download them, it’s likely that your data is still in our transfer process. We’re working hard being the scenes to get your certificates available to you. We're sorry for any inconvenience and we thank you for your continued patience.
I've now passed a full qualification, when will I get my qualification certificate?
Congratulations! If you've recently completed a qualification your certificate will be sent to you by post within eight weeks. We're very sorry that it's taking longer than anticipated to transfer all of your historical qualification and exam details and we'll contact you as soon as updates are complete.
I've completed Level 6 Professional Diploma in Procurement & Supply can I upgrade now?
Congratulations! If you've recently completed your Level 6 Professional Diploma in Procurement & Supply, you are now eligible to apply for an upgrade to MCIPS. Firstly find out if you meet all of the requirements here. Then simply login to apply online in MyCIPS and select My Requests & Applications.
Why haven't I received my study guide?
Our study guides are taking longer than usual to dispatch. Due to the delay, we’re now offering a 30-day free eBook version of the study guide that will be sent straight to your inbox.
This means you’ll get access straight away to continue your learning. We apologise for any inconvenience and expect to resume usual service as soon as possible. Thank you for your patience. Please read our terms and conditions.
Take a look at our frequently asked questions to get the support you need.
Visit FAQs page
Need further help?
Our membership and student services team are experiencing high volume of calls and emails at the moment. We're prioritising all exam related queries. If you have already sent an email to us, please don't resend as it will slow our response down. Thank you for your understanding
Exam resources
Exams can be stressful and being prepared is the best way to manage any pre-exam nerves. Explore our resources on how to prepare for your exams, including hints and tips for revision and our video guides on the exams. There's also information on your exam schedules and our policies and procedures.