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Customer Services

Our organisation aims to deliver to our members and customers the highest Customer Service Standards.

If you have any questions please initially check our Frequently Asked Questions below, which have been compiled to assist you with the most frequent queries we receive.

Not found your answer below? Contact us.

    Membership

    What types of membership are there?

    If you are wishing to study for the CIPS qualifications you should join as a Student member, as you progress through the qualification levels your membership grade will change. Completion of the highest three levels of the CIPS qualification or an accredited qualification, together with 3 years of responsibility within a position of responsibility in procurement and supply will lead to full membership (MCIPS).

    If you are not wishing to study or become professionally qualified but have an interest in procurement and supply, you should join as an Affiliate member.

    How do I join?

    The quickest and easiest way to become a CIPS member is to join online, payment can be made online and you will receive your membership number upon your application being processed. 

    What is the cost of CIPS membership?

    Find out more about the cost of CIPS membership.

    How do I upgrade to MCIPS?

    To be eligible for an upgrade to Full CIPS membership (MCIPS), you will need to have completed either:

    Paying for Membership - Join, Renew or Re-Joining CIPS
    How can I pay for my annual CIPS membership?

    PAYING ONLINE is the most secure, safest and fastest way. You can pay by Debit or Credit Card, or depending on your location and the currency you can now also pay via your own PayPal account. Our secure online payment system can take payments in up to 8 local currencies.
    Existing members who know their membership number should log into your MyCips. You will be able to Renew and re-join here. This will ensure that you have the correct details of your membership fee and will take you directly to the checkout. 
    ALTERNATIVE PAYMENT METHODS: 
    Bank Transfers via your bank ( BACs / Electronic Funds Transfer (EFT)) or cash payments into a CIPS Bank Account – see the Membership terms and conditions for further details.
    • New to CIPS: Add the following reference [J first initial and surname name] to your transfer or payment details if you are a new member. This will ensure we can get your membership started as quickly as possible.
    • Renewing or re-joining CIPS: You will need to add your membership number as reference 
    • You must then email us a copy of your proof of payment and the payment reference number you used to helpdesk@cips.org and remember without the reference on the transfer we will not be able to identify who made theyour bank payment. 
    • You can contact CIPS Helpdesk if you have forgotten your membership number, please note you will need to complete security checks.
    IN THE UK, you can also apply to pay via a single annual Direct Debit. You will need to complete a paper registration form, you can download it here.
    See terms and conditions for further payment information.
    a) Joining, Renewing or Re-joining online is the quickest, safest and securest way to pay for membership. 

    If you have a membership number ensure you log into your MyCIPS (www.cips.org./en-gb/my-cips/login). We accept the following via our secure WorldPay Platform: 
    WorldPay Logo
    • Credit and debit cards - Visa, Mastercard and Maestro in eight major currencies; GBP, AUD, NZD, RAND, USD, EUR, AED and EUR. 
    • PayPal in GBP, USD and EUR.
    • American Express in GBP and AUD

    a) UK Direct Debit only.

    If you wish to set-up a direct debit for annual membership, please to complete the details on the application form and return this to us. You can find the application form clicking here or go to www.cips.org/membership/cips-membership/fees-and-forms/ 

    If you already have set up and authorised a Direct Debit for your membership subscription, this will automatically renew each year by taking a payment from your bank account. If you cancel your direct debit at any point, your membership will be at risk, you would be removed from the CIPS Professional Register and you would not be eligible to continuing using your designatory MCIPS/FCIPS letters.

    b) Making Payment by Direct bank transfer to a CIPS bank account

    You are required to notify the CIPS Helpdesk Team in advance if you wish to pay for your membership by direct bank transfer to ensure the swift processing of your application.

    The details for CIPS bank accounts can be found in section 8. When making a payment by bank transfer:

    • Ensure your payment is clearly referenced with your full name and either your CIPS membership number. Without this we will not know you made a payment.
    • Please provide a copy of the bank receipt by email to CIPS Helpdesk – helpdesk@cips.org. Again include your membership number if you have one and a short description of payment, including any application or renewal forms.
    • CIPS will not process any applications until full payment is received.

    c) Membership Application by Post or Email

     For membership application forms that are completed and posted to CIPS UK or emailed to CIPS Helpdesk – helpdesk@cips.org. Please see the form for your chosen country of residence for accepted payment methods. These can be viewed on the CIPS Website - https://www.cips.org/membership/cips-membership/fees-and-forms/

    • Please note for any forms sent to us; if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. CIPS will not accept any liability for costs incurred as a result of applications deemed void in this manner.
    • CIPS reserves the right to request further evidence to support your application.
    • If you have any questions, or require assistance, please contact the CIPS Helpdesk by email - helpdesk@cips.org or by telephone on +44 (0) 845 880 1188 (UK opening hours 8.30am to 5.30pm, Monday to Friday). 
    If you wish to pay by another method, make a payment for a posted paper or emailed application please contact our CIPS Helpdesk – helpdesk@cips.org or by telephone on +44 (0) 845 880 1188 (UK opening hours 8.30am to 5.30pm, Monday to Friday)

     

    My CIPS

    How can I reset my password?

    When logging into My CIPS enter your email address or membership number in our password reset section. You will then be sent a password to your e-mail address. Once you have received this and logged in you can change your password. Our login help page can support you through any issues you may experience.

    How can I update my personal details?

    The quickest way to amend any of your details is online, you should log into My CIPS and edit details in your profile, alternatively contact our CIPS Helpdesk on +44 (0) 845 880 1188* quoting your membership number and advising which details have changed.

    How do I reinstate my membership?

    Unfortunately you cannot reinstate your membership via the website, please call + 44 (0)845 880 1188*  and select Option 1, or fax + 44 (0)845 880 1187, and one of our advisors will be happy to assist.

    I would like to renew my membership?

    In order to renew your membership, you should log in to My CIPS and click on ‘Renew’. You can pay by credit or debit card to renew your membership. If you are paying by purchase order or a cheque please contact our CIPS Helpdesk on +44 (0) 845 880 1188*. 

    * Please note: Calls cost 2p per minute service charge plus your own phone provider’s access charge. Your phone provider can confirm your access charge.

    Qualifications

    What level can I join at?

    There are no entry requirements for the Level 2 CIPS Certificate in Procurement and Supply Operations or the Level 3 CIPS Advanced Certificate in Procurement and Supply Operations qualifications. 

    If you wish to start on the Level 4 CIPS Diploma in Procurement and Supply qualification, you should either have at least two A-levels (or international equivalent), or a CIPS Level 2 Certificate/Level 3 Advanced Certificate qualification or 2 years’ experience in a business environment. Download the Prospectus or take a look at the full syllabus online for each qualification level.Our guide to CIPS qualifications gives full details of all our qualifications.

    What are the options I have to study the CIPS qualifications? 

    We understand that how you want to study can depend on many things, such as your previous procurement experience, the time available to study and your own learning style.  Because of this, we make studying for our qualifications as flexible and convenient as possible to give you the best chance of accessing the learning support you want. Make sure you find the study option that's right for you. 

    How can I book an exam?

    You can find, plan and book your exams online. If you are registered with a study centre, your exam bookings are taken care of.

    If you are self-studying you can now find dates, costs, nearest exam centres and book your exam all online. Here is a quick video to show you how.

     

    I would like to check my exam booking?

    You can view your upcoming exam bookings by logging into MyCIPS

    I need an examination confirmation letter?

    Go to your MyCIPS account and all of the exam booking information is there waiting for you. Show this on your phone as an acceptable proof of eligibility to sit at the exam centre. Or you can download and print a copy and take it with you. Please note you will also be required to take a photo ID. 

    I need to cancel my exam?

    If you wish to cancel an exam booking you must do this within 7 days of the closure date by either logging into your MyCIPS account and selecting to cancel the exam (located in the booked assessment area. After the 7 days the only way you will be able to cancel an exam is by providing medical evidence.

    I need to defer my exam

    If you are looking to defer your exam to a later date you will need to contact our CIPS Helpdesk within 7 days of the closure date. THIS WILL NOT BE AUTOMATICALLY REBOOKED FOR YOU. When you are ready to rebook this exam you will need to book in the normal way using money available on your CIPS account.

    How would I find out if I would be eligible to apply for an exemption against particular units within the CIPS qualifications?

    Exemptions are assessed independently; therefore we cannot advise which units you may receive exemptions for. Students need to apply and the requests will be sent to the exemption assessor for a bespoke assessment. 

    How do I apply for an exemption?

    If you wish to apply for an exemption  you will need to complete an Exemptions APCL Application form and return it along With a copy of your qualification certificate, fee, transcript, syllabus  and mapping documents. 

     

    How can I Pay for Exams, Books and Learning Materials?

    You will need to log into your MyCIPS and then go to book exams, bookshop, ebooks or elearning. This will ensure that you take advantage of any member discounts. If there is a cost payment required you will be taken to the checkout.

    ONLINE is a secure, safe and fast way to pay. We accept Debit or Credit Card, and depending on your location and currency, you can now also pay via your own PayPal account. Our secure online payment system can take payments in up to 8 local currencies. E-Learning Short Courses cannot be paid for via PayPal.
    Paying online is the quickest, safest and securest way to make a purchase.
    Ensure you log into your MyCIPS prior to booking or making any purchase to take advantage of any membership discounts and offers.  We accept the following via our secure WorldPay platform:
    WorldPay Logo
    • Credit and debit cards - Visa, Mastercard and Maestro in eight major currencies; GBP, AUD, NZD, RAND, USD, EUR, AED and EUR. 
    • PayPal in GBP, USD and EUR.
    • American Express in GBP and AUD
    Payments by direct bank transfer to a CIPS bank account, you are required to notify the CIPS Training & Events Team in advance if you wish to pay by direct bank transfer to ensure the swift processing of your application. 
    The details for the CIPS bank accounts can be found below in section 17. When making a payment by bank transfer:
    • Ensure your payment is clearly referenced with your full name and your CIPS membership number. Without this we will not know you made a payment 
    • Please provide a copy of the bank receipt by email to relevant team, see full T&Cs for details. Again include your membership number if you have one and a short description of payment, including any reference numbers.
    • You will not be eligible to sit exams, books or access any learning material until full payment is received.

    You can contact CIPS Helpdesk if you have forgotten your membership number, please note you will need to complete security checks.

    Events and Training

    How do I book an event?

    If you are a member then you should login to receive your discount when booking an event however, if you would like to book an event as a non-member you can book online without being a memebr of CIPS. 

    How do I book training?

    If you are a member then you should login to receive your discount when booking training however, if you would like to book on a training course as a non-member you can book online without being a CIPS member. 

    I need to cancel my event booking?

    If you wish to cancel your place on an event, please contact our Events team who will be able to assist. Our full terms and conditions, including the cancellation policy are located on our website.

    How can I pay for Events and Training?

    If you’re a member of CIPS you will need to log into your MyCips and go to events or training. This will ensure that you take advantage of any member discounts. If there is a cost you will be taken to the checkout.

    Please note we do not accept cash payments.

    Paying online is the quickest, safest and securest way to make a purchase.
    Ensure you log into your MyCIPS prior to booking or making any purchase to take advantage of any membership discounts and offers.  We accept the following via our secure WorldPay platform:
    WorldPay Logo
    • Credit and debit cards - Visa, Mastercard and Maestro in eight major currencies; GBP, AUD, NZD, RAND, USD, EUR, AED and EUR. 
    • PayPal in GBP, USD and EUR.
    • American Express in GBP and AUD
    Payments by direct bank transfer to a CIPS bank account, you are required to notify the CIPS Training & Events Team in advance if you wish to pay by direct bank transfer to ensure the swift processing of your application. 
    • Ensure your payment is clearly referenced with your full name and your CIPS membership number. Without this we will not know you made a payment 
    • Please provide a copy of the bank receipt by email to training@cips.org. Again include your membership number if you have one and a short description of payment, including any reference numbers.

    Administration

    I require a replacement copy of a CIPS certificate

    If you wish to request a replacement copy of your certificate you should contact our CIPS Helpdesk who will be happy to assist.

    CIPS Offices

    Want to find more information on the location of our offices? Find out more.

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