CIPS Complaints Policy

If we have failed to meet our Standards of Customer Service then please let us know.

Letting us know your concerns, gives us the opportunity to put matters right for you, and improve our service to all our customers.

CIPS Complaints Policy

How to contact us:

Email: complaints@cips.org

Write to us: 

Chartered Institute of Procurement and Supply
Complaints – Customer Service Team
Easton House
Church Street
Easton on the Hill
Stamford
PE9 3NZ

What we need from you:

So that we can try and resolve things as quickly as possible, please provide us with: 

• Your full name, address and membership number if you have one
• Full details of your complaint
• Your preferred method of response i.e. telephone or email

Getting back to you:

Once you have contacted us we will do our best to resolve your complaint promptly and efficiently, we will: 

• Acknowledge your complaint within 3 working days
• Keep you regularly updated with our progress