CIPS Complaints Policy

If you are dissatisfied with a decision made by CIPS, including decisions made about reasonable adjustments, special consideration, malpractice or assessment results, this cannot be dealt with as a complaint, and you must follow the relevant CIPS Review and Appeals procedure.

Complaints procedure

If we have failed to meet our Standards of Customer Service then please let us know.

Letting us know your concerns, gives us the opportunity to put matters right for you, and improve our service to all our customers.

How to contact us:

Email: complaints@cips.org

Write to us:

Chartered Institute of Procurement and Supply
Complaints – Customer Service Team
Easton House
Church Street
Easton on the Hill
Stamford
PE9 3NZ

Information we'll need

What we need from you:

So that we can try and resolve things as quickly as possible, please provide us with:

Your full name, address and membership number if you have one
Full details of your complaint
Your preferred method of response i.e. telephone or email

Resolving your complaint

Getting back to you:

Once you have contacted us we will do our best to resolve your complaint promptly and efficiently, we will:

Acknowledge your complaint within 3 working days
Keep you regularly updated with our progress

CIPS Complaints Policy

Complaints procedure

Information we'll need

Resolving your complaint

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