An urgent need for Soft Skills training tops the CIPS/JCA survey

CIPS 14 April 2016

The Chartered Institute of Procurement & Supply (CIPS) has today released the findings of a key survey of their members undertaken in partnership with JCA Global, the leading supplier of corporate Emotional Intelligence Solutions.

“80% of procurement leaders believe soft skills training would help them perform better and have a major impact on their performance at work.”

The Chartered Institute of Procurement & Supply (CIPS) has today released the findings of a key survey of their members undertaken in partnership with JCA Global, the leading supplier of corporate Emotional Intelligence Solutions.

The survey found that a staggering 80% of respondents believe that working on and developing their soft skills would help improve their performance at work. The challenge however is that more than 40% of respondents have ‘never had any soft skills training’ and a further 34% said they had, but it was ‘some time ago.’ Turning their attention to the benefits that Emotional Intelligence (EI) could bring to their organisation, more than 66% of respondents felt understanding EI would help effective negotiation,  yet only 12% of their organisations had adopted EI in internal training programmes. More than two thirds of the respondents felt their knowledge of EI was at a basic level or they had none, clearly indicating an industry-wide need for skills improvement.

John Cooper CEO Of JCA Global said “The output of this survey is fascinating. The procurement sector is clearly calling out for more soft skills development and it’s great to see that more than two thirds of respondents feel that a greater understanding of Emotional Intelligence would significantly help them. We’re developing these skills right now within two of the four biggest employers in the world as well as a range of FTSE 250 companies and the public sector. We’ll work closely with CIPS over the coming months to see how we can help its members learn more about these crucial soft skills.”

David Noble Group CEO, CIPS responded “We’ve always been aware of the importance of soft skills and the huge impact Emotional Intelligence can have in communication and negotiation. Indeed, CIPS as an organisation has invested hugely in this area internally.  It’s clear we now need to help members get greater access to these skills and we’re excited to work with JCA to help all our members with this. The subject of Emotional Intelligence and soft skills development will be at the centre of many of our upcoming presentations; it’s clearly a critically important influence in the development of best practice.”

The survey was undertaken between September 2015 and February 2016 and 239 senior procurement professionals from across the globe responded.

Below you can see some Wordles that describe the most used words to 3 key questions.

Further resources available to CIPS members include the JCA/CIPS EIP Evaluation page to’Evaluate your EI further’.

For further information contact:

Trudy Salandiak, PR Manager

T: 01780 761576; M: 07554 40073; E:

Samantha Silverthorn, Marketing Manager

T: 01242 239238; M: 07741 260710; E:

The Chartered Institute of Procurement & SupplyThe Chartered Institute of Procurement & Supply (CIPS) is the world’s largest procurement and supply professional organisation.  It is the worldwide centre of excellence on procurement and supply management issues.  CIPS has a global community of over 118,000 in 180 different countries, including senior business people, high-ranking civil servants and leading academics.  The activities of procurement and supply chain professionals have a major impact on the profitability and efficiency of all types of organisation and CIPS offers corporate solutions packages to improve business profitability.

Twitter: @CIPSNews

JCA Global
JCA is an international people development business, delivering sustainable advantage to businesses by improving performance, engagement and well-being amongst the people that work in them. As experienced business psychologists, JCA Global fully understands the reasons why organisations, teams and individuals behave as they do, and what’s required to change attitudes and behaviours to achieve positive business outcomes.  It leads the way in developing Emotional Intelligence in organisations through the unique combination of state-of-the-art developmental psychometrics and impactful consultancy and development solutions to cultivate the Emotional Intelligence of clients, helping them perform to their full potential.; @jcaglobal 

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