Fastest rate of service sector output growth for 24 years, but prices charged inflation hits record high

CIPS 3 June 2021

Strong inflationary pressures did little to dampen business expectations for the year ahead, with confidence drifting down only slightly since April. 

IHS Markit / CIPS UK Services PMI®

Including IHS Markit / CIPS UK Composite PMI®

- Strongest rise in business activity since May 1997

- Rate of job creation continues to gain speed

- Prices charged increase at survey-record pace in May

Data collected 12-26 May 2021

The recovery in UK service sector output gained further momentum in May, driven by resurgent business and consumer spending in response to looser pandemic restrictions. This led to the strongest rate of employment growth for just over six years. Backlogs of work nonetheless continued to accumulate at a robust pace due to forward bookings, pressure on business capacity and staff shortages.

Meanwhile, input cost inflation reached its highest since July 2008. A combination of strong demand and rising operating expenses resulted in the steepest increase in prices charged by service providers since the survey began in 1996.

At 62.9 in May, up from 61.0 in April, the headline seasonally adjusted IHS Markit/CIPS UK Services PMI® Business Activity Index was above the 50.0 no-change value for the third month in a row. The latest reading pointed to the fastest rate of output growth for 24 years.

Service providers indicated a sharp and accelerated rise in new order volumes during May, with the speed of recovery the fastest since October 2013. This reflected a swift turnaround in domestic demand due to the reopening of the UK economy. Export sales fell slightly in comparison to April, which was attributed to tight restrictions on international travel and the impact of post-Brexit constraints on trade with EU clients.

May data pointed to a marked increase in unfinished work across the service economy. The latest accumulation of backlogs was the sharpest since July 2014. Survey respondents mostly cited better-than-expected client demand. There were also reports that staff shortages and, in some cases, a reluctance of employees to return from furlough had contributed to rising volumes of work-in-hand.

Capacity pressures and increasingly upbeat projections for customer demand spurred greater staff recruitment in May. The latest increase in payroll numbers was the strongest since March 2015, with survey respondents citing a combination of new hires and the return of employees from furlough. There were many reports suggesting difficulties with staff availability, especially among consumer service providers.

Tighter labour market conditions and subsequent rises in salary payments added to cost pressures across the service economy in May. Latest data indicated the steepest overall rate of input price inflation since July 2008. In addition to wage pressures, there were widespread reports that suppliers had passed on higher raw material and transportation costs during the latest survey period.

Around 20% of the survey panel reported an increase in their average prices charged in May, while only 3% signalled a reduction. The resulting index measuring output charges across the service sector pointed to the fastest rate of inflation since the survey began in July 1996. Higher charges were overwhelmingly linked to strong cost pressures and a sharp rebound in client demand.

Strong inflationary pressures did little to dampen business expectations for the year ahead, with confidence drifting down only slightly since April. The index remained close to March's 14-year high and signalled a strong degree of optimism about near-term business activity growth.

Tim Moore, Economics Director at IHS Markit, which compiles the survey: “UK service providers reported the strongest rise in activity for nearly a quarter-century during May as the roll back of pandemic restrictions unleashed pent up business and consumer spending. The latest survey results set the scene for an eye-popping rate of UK GDP growth in the second quarter of 2021, led by the reopening of customer-facing parts of the economy after winter lockdowns.

"Pressure on business capacity due to a spike in demand and staff hiring difficulties emerged as a major challenge for service sector companies in May. Job creation was the strongest for over six years, but backlogs of work accumulated to the greatest extent since the summer of 2014.

"The successful vaccine roll out has generated a strong willingness to spend and fortified business optimism across the service economy. However, inflationary trends intensified in May as suppliers passed on higher transport bills, staff costs and raw material prices. Imbalanced demand and supply appears to have spread beyond the manufacturing sector, which contributed to the steepest rise in prices charged by service providers since the survey began in July 1996."

Duncan Brock, Group Director at the Chartered Institute of Procurement & Supply, said: "As covid restrictions were in retreat, a sunnier aspect in the sector was maintained last month and service businesses built on recent improvements with the quickest level of growth since 1997.

"Underpinned by strong business optimism, and confidence in successful vaccine drives, service providers saw new orders increase at the fastest rate since October 2013 as uninhibited consumers enjoyed their freedom and spent their savings. Businesses rushed to increase their operational capacity to meet this demand but were struggling to fill their job vacancies. As staff moved on to other opportunities following the pandemic’s impact on lives and priorities, a potential skills gap in the sector means some firms may struggle to meet their new goals.

"This shortfall in talent meant the best candidates were increasingly in demand and demanding higher wages, adding to the highest inflationary rise in business costs since July 2008. We will see more pressure for salary rises, as basic living becomes more expensive for everyone as the hike in prices charged by service companies was the highest since 1996."

IHS Markit / CIPS UK Composite PMI®

UK private sector output growth hits series-record high

The seasonally adjusted UK Composite Output Index rose from 60.7 in April to 62.9 in May, to signal the steepest rate of expansion since this series began in January 1998. It was also higher than the earlier 'flash' reading for May (62.0). Higher levels of private sector business activity have now been recorded for three months running. The index is a weighted average of the Manufacturing Output Index and the Services Business Activity Index*.

Rapid rates of output growth were seen in both the manufacturing (index at 63.0) and service sectors in May (62.9), fuelled by a spike in business and consumer spending. Survey respondents widely commented on a boost from looser pandemic restrictions and confidence due to the successful vaccine roll out. May data also indicated another strong increase in private sector employment, with the pace of jobs growth reaching its highest since June 2014.

Input costs continued to rise at a particularly steep rate in the manufacturing sector (index at 87.6). Measured overall, the latest increase in business expenses across the UK private sector was the fastest since August 2008.

Average prices charged by private sector companies increased at a robust pace in May, with the rate of inflation the strongest since comparable data were first compiled in November 1999.

Trudy Salandiak

Corporate Communications


T: +44-1780-761576

Page Loading
Page Loading
Page Loading
Page Loading


This may take up to 30 seconds